Answers to your account and policy questions
Your account access and deposit eligibility depend on local law. We operate within jurisdictional guidelines that vary by region. When you open an account, you confirm your eligibility and agree to our terms of service. Payment security and data protection follow Indonesian payment-industry standards for DANA, OVO, GoPay and QRIS.
If you report a missing or incorrect payout, contact our support team immediately with your transaction ID. We investigate within five business days, verify the transaction against your wallet record, and either process a corrected payout or explain the status via email and live chat.
Yes. Open your account settings and select 'Request my data'. We compile your personal information, deposit and withdrawal history, and game activity, then send it as a downloadable file within ten business days of your request.
Your email, phone, name and address are encrypted and stored on secured servers. We do not sell your data to third parties. When you deposit via DANA, OVO, GoPay or QRIS, payment information is handled by those providers under their own privacy standards; we store only your transaction receipt.
Contact our support team and request account closure. We verify your identity, calculate any remaining wallet balance, and guide you through withdrawal. After closure, your account becomes inactive; past records are retained per legal requirements but new logins are blocked.
Account access and eligibility depend on local law. Your location and age determine whether you can register. When you complete signup, you confirm that you meet all local requirements for account ownership and that your information is accurate and current.
We review our terms annually and update them when regulations change or when we add new payment methods or game types. We notify you of material changes via email at least 30 days before they take effect. You can view the current terms in your account dashboard at any time.
